Today in the digital era, technology supports companies more and more in providing employees with a great Employee Experience at every stage of their journey in the organization. It is about listening to people at each stage of the employee lifecycle, identifying what matters most to them, and then creating and constantly improving personalized, bespoke experiences.
In this 15-minute lightning session, Robert Augustyniak, Head of Product & Operation at Skilo, a comprehensive HR solution for performance management and employee development, will share his perspective on Employee Experience and how it might impact Employee Engagement.
Employee Experience is everything that the employee learns, does, sees, and feels from the first time they get in touch with the organization until they leave the organization. Employee Experience is about listening to people at each stage of the employee life cycle, identifying what matters most to them, and then creating and constantly improving personalized, bespoke experiences.
So why the Employee Experience is so important?
First of all, the Great Employee Experience translates directly into increased employee engagement. We all know the statistic of the minority of employees being engaged vs. most employees being not engaged or disengaged.
Engaged Employees are more likely to take ownership of what needs to be done and constantly looking to develop and be more efficient. This translates directly into increased performance. Engaged employees are less likely to leave the company. We all know what the cost of replacing experienced employees is. Engaged Employees directly impact employee churn and are more likely to spread a good word about the company, its services, and products. And this dramatically affects the Employer Brand.
And finally, all the above, the increased performance decreased employee churn and growing employer brand impact directly company’s bottom line. That’s why the Employee Experience is so important.
What makes the employee engaged?
Many factors influence employee engagement. According to the domain experts today, three key environments make up the Employee Experience: Culture, Technology Environment, and Physical Workspace. They are so broad that we should draw your attention to some smaller and more specific elements that we can control and influence on a daily basis.
The first one is Clear Objectives. By clear objectives, we mean goals that are specific, complete, aligned, and shared. This requires more attention to the way are defining and establishing individual objectives.
The second is Continuous Development. This is about having frequent conversations about developing necessary competencies, skills, and knowledge. This is about listening to the employee’s interests and aspirations. And this also about creating a room for the employee for development activities.
And the third one is Contribution and Recognition. This element is about frequent 360 degrees feedback, so every employee has a chance to be listened to and to get recognized.
Objective Management Frameworks
Before we move to the Clear Employee Objective, it is worth looking at the landscape of the objective management frameworks. Over the past decades, organizations have developed several Objective Management frameworks and methods.
The most known is MBO – Management by Objectives, S.M.A.R.T., BSC – Balanced Scorecard, and OKR – Objectives and Key Results that are popular nowadays. The first one that is important for all of the mentioned frameworks is the company’s clear vision and strategy for current and upcoming years. None of the mentioned frameworks will work without it. It should be clearly stated, well communicated, and spread across the entire organization.
Whichever framework you choose, it should be widely aligned, meaning that every employee should understand the framework, the way it works, and their role and contribution. And finally, it should be shared, meaning that everyone feels like being a part of the bigger team working together to achieve the common objectives.
As mentioned initially, the employee’s journey and experience start at the first touch with the company and usually end when the employee leaves the organization. Today we have addressed only a tiny but essential part of it – Employee Engagement – and how we can impact it through clear objectives.
As you can see, there are many other touchpoints where we can have a bad or excellent employee experience, but this a topic for another session. Today in the digital era, technology supports companies more and more in providing employees with a great employee experience at every stage of their journey.
Skilo is a Salesforce native app that provides a ready-to-use talent management solution. It streamlines, simplifies, and unifies the end-to-end process of talent acquisition, development, and retention. Skilo provides performance management, competency frameworks, along with skills development, career planning, training management, feedback, reviews, and social employee engagement. For more information, please visit www.skilohr.com or Skilo Linkedin profile.